TERMS & CONDITIONS
Terms & Conditions of Booking
By making a holiday booking you accept the following Terms & Conditions: The Greener Camping Club
In order to comply with countryside planning policy, we operate as a Greener Camping Club members-only campsite. The Club was established by people with a passion for sustainable, eco-friendly camping holidays. When you book your holiday with us, you will be enrolled as a member of the Club. Membership costs just £10 for the calendar year and gives you access to some of the greenest campsites in the UK. It also includes participation in the Club’s ‘Trees for Life’ scheme, whereby a tree is planted for every member we enrol.
We request a 50% conditionally-refundable deposit when booking a camping pitch. Receipt of the deposit secures your booking. Please note that the deposit includes full payment (£10) for your Greener Camping Club membership. Pitches are held provisionally for up to seven days, after which, if we have not received your deposit, the dates will be released. The balance is required six weeks prior to your arrival date. If we do not receive your balance by this time, we will assume you have cancelled your holiday and release the dates - see below. For short lead-time bookings - ie. those booked less than six weeks before arrival, the full amount will be requested to secure the booking.
Cancellation by You
If you cancel your holiday six weeks or more before your arrival date we will refund your deposit less a 20% admin fee and the £10 Greener Camping Club membership fee (which is not refundable). If you cancel your holiday less than six weeks before your arrival date and we are able to re-let your holiday for the dates you have booked, we will refund your deposit and balance, less a 20% admin fee. The Greener Camping Club membership fee is not refundable. In the event that we are unable re-let your dates, no refund will be made. Bookings are not transferable to another family without our prior agreement in writing. If you are concerned about the prospect of cancellation, please take out holiday insurance. Please see further info below.
Cancellation by Us
My Campsite reserves the right to cancel a camping holiday at short notice if we are unable to provide a safe camping environment, due to extreme weather conditions, ill health, fire, flooding or any other extenuating circumstances beyond our control. Under such circumstances, your full payment will be returned to you. My Campsite cannot accept liability or responsibility for any loss, including consequential loss, caused by cancellation. The Greener Camping Club membership fee is not refundable.
Cancellation in the Event of Covid-19 Infection
What happens if you have to cancel your booking for any of the following reasons:
You or a member of your party have a positive Covid-19 test
You or a member of your party have to self-isolate due to contact with a Covid-19 sufferer
You or a member of your party develop Covid-19 symptoms and are awaiting test results
Your area is put into a localised lockdown - that means you will be breaking the law if you travel.
If any of the above apply we will do our best to offer you alternative dates for your holiday. If that is not possible then the ‘Cancellation by You’ clause will apply.
Special Coronavirus Condition
If, as a result Government restrictions on campsites we are forced to cancel your holiday, we make a heartfelt request that rather than a refund, we instead hold your deposit as a credit against a later stay, valid for up to 12 months from your original holiday dates. If you postpone until the following year your Greener Camping Club membership will be carried over to the end of that year.
As a small business, we are wholly dependent on your custom for our survival. We realise these are difficult times for all, but your support will help us get through this and continue to make My Campsite a wonderful place to stay.
Children & Adults Safety
There are many opportunities for play and adventure at The Hide. Our aim is for children to have a truly enriching experience of space and freedom. But there are contingent risks to be aware of. We permit campfires, we have an unfenced wildlife pond which at its deepest is 3 foot deep. Due to this, it may make our site unsuitable for some families with very young children. Please ensure your children are supervised at all times on our site. These risks are small and should be self-evident, but if you are not clear, please ask! My Campsite accepts no responsibility for injury incurred on site. Parents are responsible for the supervision of their children on site at all times.
Arrival & Departure Times
Arrival time is between 3pm and 8pm. Please call us if you think you may arrive later so that we can make suitable arrangements.
On departure day, please vacate your camping pitch by 11am.
The speed limit while on our campsite is 5 mph. Vehicles are not permitted on the field itself. We have provided parking in the wooded area of the campsite. There are wheelbarrows provided for your luggage. Help can be provided if required. We do not allow campervans or caravans at this time.
Consideration for Others
This is a peaceful, quiet campsite for the enjoyment of nature. We do not allow radios, stereos or other sound systems and musical instruments are not permitted. only quiet talking is permitted after 10.00pm. Noisy visitors who disturb other guests will be asked politely to leave, without refund.
Recycling & Rubbish
All rubbish must be recycled. That means separating glass, tins, plastic, paper, cardboard, food waste etc. and placing them in the designated bins. What is left, ie; only items that are not recyclable, can be placed in the landfill bin.
Please only use the designated campfire places and do not enlarge or alter the position of the designated campfire places. Do not leave your campfire unattended and think carefully about whether or not to light a fire if it is windy. We ask that you only use the wood and kindling provided by us, please do not pick up sticks and wood from around the campsite for your fire as this wood produces too much smoke for other guests onsite. My Campsite accepts no liability for injury or damage caused by your campfire. By lighting it you accept full responsibility for it.
Each pitch is provided with its own eco-friendly compost toilet. Please ensure you use the compost toilet properly. There is clear information and instruction on how to use the toilet on arrival.
Day visitors are only permitted by prior agreement. Fees may apply.
The Hide cannot be held responsible for any lost or stolen property.
If you smoke, please keep cigarettes well away from tents and dispose of the cigarette ends in the campfire or bin.
Strictly no dogs, with the exception of guide dogs only.
This campsite can be subjected to harsh weather conditions. Very strong winds and torrential rain can occur at any time of year. You must ensure that your tent is robust and pitched correctly. In some cases we may ask you to move to another pitch. Please note, we do not provide a refund because the weather has not worked out, or is not to your liking. Extreme weather is covered in ‘Cancellations by Us’.
Please use your gas cooker in accordance with the instructions and never leave anything aflame if you are not in attendance.
Breakages & Damage
Should any damage or breakages occur, other than acceptable wear and tear, a charge for repairs or replacement will be made. We reserve the right to charge for excessive cleaning where facilities have been left in an unacceptable condition, through waste, litter, interference in the structure, movement of furniture and contents etc. Guests will be held responsible for any fire, smoke or general damage, or alteration to the structure caused by negligence.
Document date: April 2021.